Laya9's Privacy Policy — Your Data, Our Responsibility

Laya9 (referred to hereinafter as "we", "us", or "the platform") is an online gaming and betting service provider. By using our website laya9.net and all associated services, you are considered to have accepted this Privacy Policy.

This privacy policy applies to all laya9 members, visitors, and anyone who interacts with our platform in any way. We believe every member's personal data is their own asset — and protecting that asset is our responsibility.

Laya9 has developed this Privacy Policy with its Bangladeshi members in mind. We follow international data protection standards and make no compromises when it comes to safeguarding your information. Feel free to reach out to us directly with any questions.

Laya9 only collects data that is genuinely necessary to provide our services. We don't gather excessive or unnecessary information. A breakdown of the different data types is provided below.

Directly Provided Information

• Full name, mobile number, and email address (at the time of registration).
• Date of birth (for age verification purposes).
• Payment details — Mobile Pay, Nagad, or Rocket number.
• National ID or passport details for KYC verification (where applicable).
• Information provided when contacting the support team.

Automatically Collected Information

• IP address and device type.
• Browser type and operating system.
• Platform activity logs — login times, game history, and transaction records.
• Data collected through cookies and similar tracking technologies.
• Referral source and session data.

Laya9 uses your data only for specific, legitimate purposes. We never misuse your information or use it beyond what has been disclosed. All purposes for which we use your data are clearly outlined below.

• Account Management: Creating, verifying, and keeping your account secure.
• Transaction Processing: Processing deposits and withdrawals securely.
• Service Improvement: User behavior analysis to improve your experience on the platform.
• Promotional Communications: Sending information about special offers and bonuses (you can opt out at any time).
• Fraud Prevention: Detecting and preventing suspicious activity.
• Legal Obligations: Complying with applicable laws and regulations.
• Responsible Gaming: Identifying problematic gaming behavior to provide support to members.
• Customer Support: Resolving your complaints and queries promptly.

Laya9 never sells your personal data to third parties. However, limited information may be shared in certain specific circumstances — all of which are outlined below with full transparency.

When We Share Your Data

• Payment Processors: Required information is shared with Mobile Pay, Nagad, and Rocket to process transactions.
• Technology Partners: With technology service providers that support platform operations (under strict confidentiality agreements).
• Legal Authorities: Data may be disclosed in response to a valid order from a court or government authority.
• Fraud Prevention: Verified against international fraud databases.

Laya9 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience and keep the platform secure.

Cookie Type

• Essential Cookies: Required for login sessions and platform security. These cannot be disabled.
• Performance Cookies: Measures site speed and performance.
• Functional Cookies: Remembers your preferences such as language and settings.
• Analytics Cookies: Analyzes user behavior to improve the platform.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain features of the platform from working properly.

Laya9 does not retain your data longer than necessary. However, certain data may be kept for a defined period to meet legal obligations and business requirements.

As a laya9 member, you have several important rights over your own data. We respect these rights and make them easy to exercise.

Laya9 uses industry-leading technology to protect your data. Our security team monitors systems 24/7 to detect and respond to any threats without delay.

• SSL/TLS Encryption: All data transmissions occur through encrypted channels.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Encrypted Data Storage: All sensitive data stored on our systems is kept in encrypted form.
• Access Controls: Only authorized personnel can access data on a need-to-know basis.

Laya9 services are strictly for users aged 18 and above. We do not collect or store data from minors, and we actively work to ensure that minors cannot access our platform.

• Age verification is mandatory at the time of registration.
• KYC documents may be requested in cases of suspicious activity.
• Any account identified as belonging to a minor is immediately closed and all associated data is deleted.
• Parents or guardians can submit complaints regarding a minor's account.

Laya9 may update this Privacy Policy at any time. For significant changes, we will notify members via email or through the platform. Updated policies take effect from the date of publication.

• Continued use of the platform after a policy update will be considered acceptance of the revised policy.
• Previous versions are available upon request.
• The Bangla version of this privacy policy shall be considered the master document.